Resources
A clear programme explains why people are contributing and what will happen after the report. Use the guidance below to shape those conversations.
Questions are easier to answer when they describe something colleagues have seen. Ask about relevant behaviours rather than relying on broad impressions. Include a way to say “I haven't observed this” instead of forcing a rating.
Tell participants which feedback is anonymous and which is attributable, who receives reports and what happens when a group is too small. Explain the programme's rules in ordinary language.
Discuss strengths as well as development areas. Treat differences between groups as prompts for understanding, not proof that one perspective is correct. Avoid trying to identify the author of an anonymous comment.
Focus on a goal the person can practise in everyday work. Define the behaviour, a date and useful milestones. Keep the goal connected to the feedback that prompted it.
Give the person time to practise, then ask colleagues about the skills they chose to develop. Keep changes in questionnaire content or participation in mind when interpreting later feedback.
Have a question about your programme? Contact us.